privacy policy

Last updated: May 2025

1. Introduction

Whelan Cleaning Systems Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard information when you interact with us — whether through our website, by phone, email, or in person.

Our registered office is located at:

Whelan Cleaning Systems Ltd.
Unit 14, Westpoint Business Park,
Clonard,
Wexford.
Y35 CK84

Office : 053 9123392

Email: info@whelancleaning.com

2. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: such as your name, address, phone number, and email address.
Business Information: if you contact us on behalf of a company.
Project Information: details relevant to quotations, orders, or services we provide (e.g., property details, measurements, or photos).
Technical Data: such as IP address, browser type, and website usage data (where applicable).
Communications: copies of correspondence and enquiries submitted through email, phone, or our website.

3. How We Use Your Information

We use your personal data to:

Provide and manage our products and services.
Prepare quotations and respond to enquiries.
Process payments and maintain accounting records.
Communicate with you regarding ongoing or future projects.
Improve our website and customer experience.
Comply with legal and regulatory obligations.

We will not use your personal information for any purpose incompatible with the purposes described above.

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

Contractual necessity: to perform our contract or take steps at your request before entering a contract.
Legitimate interests: to operate our business and improve customer service.
Legal obligation: to comply with applicable laws (e.g., tax and accounting).
Consent: when you have given us explicit permission (e.g., to receive marketing updates).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Typically, business records are retained for up to 7 years after project completion, in line with Irish tax law.

6. Data Sharing

We may share your data with:

Trusted suppliers or subcontractors involved in providing our services.
Professional advisers (e.g., accountants, insurers, or legal consultants).
Regulatory authorities where required by law.

We do not sell or rent your personal data to third parties.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your information from unauthorised access, loss, or misuse.
Access to your data is restricted to employees and contractors who need it for legitimate business purposes.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the personal data we hold about you.
Request correction or deletion of inaccurate data.
Restrict or object to processing.
Request data portability.
Withdraw consent (where applicable).
Lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie.

If you wish to exercise any of these rights, please contact us at info@awsl.ie.

9. Cookies and Website Tracking

If our website uses cookies or analytics tools, these are used only to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you prefer.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The most current version will always be available on our website or upon request.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: